Thiabee Help Center — answers for buyers and sellers (readable without JavaScript).

Help Center

Welcome to the Thiabee help center. Whether you are buying your first preloved piece or selling your hundredth listing, these guides explain accounts, browse and search, payments, shipping, order issues, wallet payouts, item bumps, and platform policies for members in Saudi Arabia.

Buying on Thiabee

Create an account with phone verification, browse or search for items, and favourite listings you like. At checkout, enter delivery details, pay securely, and track order status in Orders. Use filters on browse for brand, category, size, colour, condition, and price. If results look empty, widen filters or try a related category path.

Questions about an item? Message the seller from the listing or inbox before you buy. After purchase, rely on on-platform order updates rather than informal promises. For protection rules see buyer protection and refund policy.

Selling on Thiabee

List from Sell now: upload clear photos, write an honest title and description, select category, brand, size, colour, material, and condition, then set your price in SAR. Publish when ready; edit or hide listings from your profile. When an item sells, pack it carefully, follow the postage method shown in settings, and mark dispatch when required.

Payouts and fees appear in wallet and settings areas. Read the seller guide for photography and pricing tips. Promote visibility with item bumps — see what is an item bump for how promoted listings work in browse and home feeds.

Shipping, payments, and account

Shipping options depend on seller postage settings and integrated carriers for eligible orders. Buyers should provide accurate national addresses including short-code formats where required. Payments use secure checkout; wallet top-ups and withdrawals follow platform rules shown in settings. If a payment fails, retry from checkout or contact support with your order reference — not your full card number.

Account security: keep your phone verified, review login activity in settings, and sign out on shared devices. Update email or password through the security tabs. For cookie and analytics choices visit cookie settings and cookie policy.

Still need help?

Search help articles inside the app for orders, cancellations, bumps, referrals, and wardrobe highlights. If you cannot find an answer, use contact us with your username, order ID, and screenshots. Support hours and response times are listed on the contact page. You can also read terms and privacy for legal details about using the marketplace.